Terms of Service

 

PLEASE READ THIS ENTIRE DOCUMENT BEFORE PLACING YOUR ORDER.

We do our best to cater to people of all nationalities and languages however, our ability to translate content into other languages is extremely limited. For this reason we require that all our customers understand and accept these policies IN ENGLISH. We apologize for any inconvenience this may cause.

 

ORDERS

Orders can be placed by doing any of the following:

  • Internet: Use our online store (for credit card, Sezzle and PayPal).

  • By Phone: Call us at 571-271-0271 to order by phone using credit card or PayPal. We are open 9am-5pm (PST) Monday-Thursday.

PAYMENT

27WON is located in Las Vegas, Nevada in the United States. All of our products are sold and billed in US dollars. If you are not located in the United States your payment may be subject to currency conversion. The price of your order may change based on the current exchange rate.

We accept Visa, Mastercard, Discover and American Express credit cards, checks, money orders, PayPal, and wire transfers. We do not suggest emailing us an order that includes your credit card number as we cannot guarantee your information will be safe in transmission. Credit Cards/debit cards: All credit card/debit card orders must have an exact match for the billing address. We generally avoid alternate “ship to” addresses because it introduces fraud. We recommend that “Bill To” and “Ship To” addresses are the same for quickest processing. We reserve the right to not ship to any alternate address.

International Orders

We can ship to most places throughout the world. Verifying international payments can be tricky, so we might contact you for identification.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Call us before you place your order if you are concerned about getting surprised by the Canadian Government. 

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$ 200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Orders are shipped via UPS  or US Mail unless other arrangements are made. 

Rest of World (ROW): International Customs Law requires recipients to pay any applicable duties and taxes on each shipment entering their respective country. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Customs on the importer’s behalf. Call us before you place your order if you are concerned about getting surprised by any government fees.

Orders are shipped via UPS  or US Mail unless other arrangements are made. 

PRODUCT PRICES

We make every attempt to keep the prices posted accurate. The posted prices are subject to change without notice. The prices on the webpage generally include shipping/handling charges.

SHIPPING

Shipping method and cost inquiries: Please note that you can get many shipping options and related costs IMMEDIATELY simply by adding a part to the cart and “viewing” the cart. Your order will NOT be finalized and you will not be billed until you enter your payment information and click the “Place Order” button.

27WON is NOT responsible for customs fees, taxes, duties that are part of sending an order outside the USA. Check with your local government agency/customs to see what is required before you place your order. Your country may require duties/taxes/fee to be collected upon delivery/receipt of your package. 27WON is not responsible for these fees, expect to be charged.

27WON is NOT responsible for additional charges due to incorrect address entry during ordering. There is a $18 fee if UPS is supplied with the wrong address which will be passed onto the customer in the event an incorrect address is provided to 27WON. We will bill you for address change fees we incur because of misinformation. Please double check your address and be sure to include apartment numbers!

Please allow 1 business day for processing your order. For instance, if you request NEXT DAY DELIVERY, we will ship the part via NEXT DAY DELIVERY, but it may be two business days until you receive the product (one day for processing and one day for shipping). If you request quicker processing please call to see if special arrangements can be made. This example is for in-stock parts. Parts not in stock may take longer to ship.

UPS shipped orders. UPS will attempt to deliver your shipment 3 times. If someone is not available to sign for the shipment or receive it at the shipping address UPS will hold your shipment at their local hub after the attempted delivery. If they cannot deliver the shipment and you do not pick it up at the local UPS hub after three delivery attempts the shipment will be sent back to 27WON. Don't let this happen or you'll have to pay shipping for the 2nd trip to your delivery address. This can be quite expensive!

If your order contains an item(s) which is on back order we will notify you. Back order is defined as any order which will not be shipped within 10 business days from the time we receive the order.

Cut-off times: For orders placed before 12PM local time (PST) Monday – Thursday, in stock items will typically leave our warehouse the same business day. For orders placed after the shipping cut-off time or Fridays, your product will typically leave the warehouse the next business day. These are general guidelines and subject to change without notice. If you have any question on timing for any products you wish to purchase, please contact us ahead of time and we will provide you with the most accurate shipping timeline we have at the moment. Orders on back-order are subject to alternate shipping policies and specific shipping dates.

Cancellation & Refunds: It may be possible to cancel an order in the event it has not yet shipped. If you would like to cancel your order before it has shipped (please refer to our shipping cut-off times for a general guide on how quickly orders ship), you must do so via phone at 571-271-0271. Additionally, orders paid via PayPal or Sezzle may be subject to a fee of 4% of the order value total that is non-refundable and it will be deducted from your refund.

RETURN POLICY

All sales are final. If you have any questions, comments, or concerns, please reach out before your purchase so we can point you in the right direction.

Your new 27WON part is covered under our full manufacturer warranty. If you believe there may be an issue with your part, please open a service ticket here.

Any refused and returned to sender packages (i.e unsuccessfull delivery) are subject to a restocking fee plus any incidental fees associated with the return. The restocking fee is 10% of parts cost. Shipping charges are non-refundable. Return shipping costs are the responsibility of the purchaser.

No returns or exchanges on non-warranted items will be accepted.

SHIPPING DAMAGE & Claims POLICY

All orders are inspected carefully prior to shipment. Recipients must inspect shipments for damage before accepting delivery from the carrier. Damaged, theft or missing item claims should be made with the carrier directly. 27WON will not be responsible for damaged, missing, or stolen goods.

DISCLAIMERS

Many of the products sold by 27WON may not be legally recognized for use on public streets and highways. The laws can vary significantly from state to state and even from city to city. It is the customer’s responsibility to comply with local, state, and federal laws. These products could include, but are not limited to, intake systems, exhaust systems, and lowering springs.

All exhaust systems and components are sold for racing use only. These products are sold for use off public roads. Any product that removes vehicle emissions components (like catalytic converter) or tricks vehicle emission controls must not be used on public roads and highways.

Neither 27WON, nor any of its employees, officers, directors, or shareholders will accept responsibility for improper use or installation of our products. We recommend the professional installation of all our products. Improper use or installation could result in significant property damage, personal injury, municipal-state-federal fines, or even death.

27WON will not be responsible for incidental or consequential damages arising from the loss of use, loss of time, inconvenience, commercial loss or any other consequential damage or loss in states where applicable.

Subject to the foregoing provisions, 27WON agrees, to the fullest extent permitted by law, to indemnify and hold harmless, its officers, directors, and agents from and against any liabilities, damages and cost (including reasonable attorneys fees and cost of defense) arising out of death or bodily injury to any person or the destruction or damage to any property, to the extent caused, during the performance of 27WON parts under this Agreement, by the negligent acts, errors or omission of 27WON or anyone for whom 27WON is legally responsible, subject to any limitations of liability contained in this Agreement. By purchasing from 27WON, the Customer agrees, to the fullest extent permitted by law, to indemnify and hold harmless 27WON, its officers, directors, employees and agents from any liabilities, caused by the negligent acts, errors or omissions of the Client, or anyone for whom Client is legally responsible.