Terms of Service
PLEASE READ THIS ENTIRE DOCUMENT BEFORE PLACING YOUR ORDER.
We do our best to cater to people of all nationalities and languages however, our ability to translate content into other languages is extremely limited. For this reason we require that all our customers understand and accept these policies IN ENGLISH. We apologize for any inconvenience this may cause.
Orders can be placed by doing any of the following:
- Internet: Use our online store (for credit card and Paypal).
- By Phone: Call us at 571-271-0271 to order by phone using credit card or Paypal. We are open 9am-5pm (PST) Monday-Friday
27WON is located Vancouver, Washington in the United States. All of our products are sold and billed in US dollars. If you are not located in the United States your payment may be subject to currency conversion. The price of your order may change based on the current exchange rate.
We accept Visa, Mastercard, Discover and American Express credit cards, checks, money orders, Paypal, and wire transfers. We do not suggest emailing us an order that includes your credit card number as we cannot guarantee your information will be safe in transmission. Credit Cards/debit cards: All credit card/debit card orders must have an exact match for the billing address. We generally avoid alternate “ship to” addresses because it introduces fraud. We recommend that “Bill To” and “Ship To” addresses are the same for quickest processing. We reserve the right to not ship to any alternate address.
We can ship to most places throughout the world. Verifying international payments can be tricky, so we might contact you for identification.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Call us before you place your order if you are concerned about getting surprised by the Canadian Government.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$ 200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
Orders are shipped via UPS or US Mail unless other arrangements are made.
We make every attempt to keep the prices posted accurate. The posted prices are subject to change without notice. The prices on the webpage generally include shipping/handling charges.
Shipping method and cost inquiries: Please note that you can get many shipping options and related costs IMMEDIATELY simply by adding a part to the cart and “viewing” the cart. Your order will NOT be finalized and you will not be billed until you enter your payment information and click the “Place Order” button.
27WON is NOT responsible for customs fees, taxes, duties that are part of sending an order outside the USA. Check with your local government agency/customs to see what is required before you place your order. Your country may require duties/taxes/fee to be collected upon delivery/receipt of your package. 27WON is not responsible for these fees, expect to be charged.
27WON is NOT responsible for additional charges due to incorrect address entry during ordering. There is a $14 fee if UPS is supplied with the wrong address which will be passed onto the customer in the event an incorrect address is provided to 27WON. We will bill you for address change fees we incur because of misinformation. Please double check your address and be sure to include apartment numbers!
Please allow 1 business day for processing your order. For instance, if you request NEXT DAY DELIVERY, we will ship the part via NEXT DAY DELIVERY but it may be two business days until you receive the product (one day for processing and one day for shipping). If you request quicker processing please call to see if special arrangements can be made.
UPS shipped orders. UPS will attempt to deliver your shipment 3 times. If someone is not available to sign for the shipment or receive it at the shipping address UPS will hold your shipment at their local hub after the attempted delivery. If they cannot deliver the shipment and you do not pick it up at the local UPS hub after three delivery attempts the shipment will be sent back to 27WON. Don't let this happen or you'll have to pay shipping for the 2nd trip to your delivery address. This can be quite expensive!
If your order contains an item(s) which is on back order we will notify you. Back order is defined as any order which will not be shipped within 5 business days from the time we receive the order.
All sales are final. 27WON will only accept returns in the case of a manufacturer defect or a warranty related issue. Defective items will be replaced with an identical part. Return shipping costs are the responsibility of the purchaser. A preauthorized return number must accompany any return or delivery will be refused. If you would like to make a return, please open a warranty claim here.
In the rare case a return is accepted, a 10% restocking fee will be deducted from refund/credit. Shipping charges are non-refundable. No returns or exchanges on non-warranted items will be accepted after 30 days of receipt.
SHIPPING DAMAGE POLICY
All orders are inspected carefully prior to shipment. Recipient must inspect shipments for damage before accepting deliver from the carrier. Damage claims should be made with the carrier. 27WON will not be responsible for damaged goods.
Many of the products sold by 27WON may not be legally recognized for use on public streets and highways. The laws can vary significantly from state to state and even from city to city. It is the customer’s responsibility to comply with local, state, and federal laws. These products could include, but are not limited to, intake systems, exhaust systems, and lowering springs.
All exhaust systems and components are sold for racing use only. These products are sold for use off public roads. Any product that removes vehicle emissions components (like catalytic converter) or tricks vehicle emission controls must not be used on public roads and highways.
Neither 27WON, nor any of its employees, officers, directors, or shareholders will accept responsibility for improper use or installation of our products. We recommend the professional installation of all our products. Improper use or installation could result in significant property damage, personal injury, municipal-state-federal fines, or event death.
27WON will not be responsible for incidental or consequential damages arising from the loss of use, loss of time, inconvenience, commercial loss or any other consequential damage or loss in states where applicable.
Subject to the foregoing provisions, 27WON agrees, to the fullest extent permitted by law, to indemnify and hold harmless, its officers, directors, and agents from and against any liabilities, damages and cost (including reasonable attorneys fees and cost of defense) arising out of death or bodily injury to any person or the destruction or damage to any property, to the extent caused, during the performance of 27WON parts under this Agreement, by the negligent acts, errors or omission of 27WON or anyone for whom 27WON is legally responsible, subject to any limitations of liability contained in this Agreement. By purchasing from 27WON, the Customer agrees, to the fullest extent permitted by law, to indemnify and hold harmless 27WON, its officers, directors, employees and agents from any liabilities, caused by the negligent acts, errors or omissions of the Client, or anyone for whom Client is legally responsible.